Perform a full factory reset before attempting to pair, please follow the 2 steps below:
1. Reset the PowerDot(s)
• Turn the PowerDot(s) on
• Once on, press and hold the power button until the white LED Light begins to blink and turns off
2. Begin the Re-pairing process
• Open PowerDot app
• Tap on “My Devices” tab
• Tap on "Add Device"
• Turn on PowerDot
• Tap on Continue
• Tap on “Pair” from Bluetooth Pairing Request
• Repeat steps III – VI for a Duo
If any of these are missed, you could end up with connectivity issues.